Our Price Match Promise

At Shanael, we have selected the best products, offering the most reactive and responsive customer service. We work daily to ensure to offer the most competitive prices so that you can make a good deal. Nevertheless, in the unlikely event that you do find another retailer/e-shop offering the exact same product at a cheaper price, we will do our best to match it.
  
 How to claim a price match:
  
 If you would like a price matched, please contact us by email at info@shanael.com
 Make the subject title “Price match request” and include the following information:
   - The product’s name
   - Its price (please let us know delivery cost)
   - The link to buy it online and email this information along with your contact details and delivery address

We will verify the details and do our best to match the price as long as it meets the terms and conditions outlined below.

Price Match Terms and Conditions:
   - We will only match prices for identical products on our website. The services (delivery, timescales) must also be the same.
   - The product must be in stock with the competitor and ready for delivery.
   - Unfortunately, we are unable to price match auction websites, marketplaces (including eBay and Amazon), private sellers, factory shops, clearance/warehouse outlets or retailers that are in administration or closing down.
   - We only price match competitors that trade on the same basis as us, that offer a comparable shopping experience and the same high standards of customer service. 
   - Price match cannot be used in conjunction with any other Shanael promotion, discount or voucher code offer.
   - Price match is product specific and excludes site-wide promotions, sales and discount codes offered by our competitors. If you are unsure please call our customer services team.
   - Price match is only available at the time of order and cannot be applied retrospectively.
   - Products eligible for price match must be sold in the same currency
   - We will always do our best to price match, but it is at our discretion and we reserve the right to decline a price match request.
   - We reserve the right to withdraw or change this offer at any time, and decline a request where the terms and conditions have not been met.